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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Family Service Coordinator

Site/Program: HELP I
Location: Brooklyn, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As the Family Service Coordinator for one of our Early Childhood Programs, youíll be responsible for managing the delivery of comprehensive and integrated service to children and their families through networking and partnering with outside community-based organizations.† Services include information and referrals for health, mental health, nutrition, and social services inclusive of housing and criminal justice services as needed.† Youíll coordinate trainings and parent meetings and provide advocacy and support to all families in need.

Your responsibilities will include:

  • Developing a trusting relationship with families of enrolled children.

  • Managing resources for families by making and following up on referrals to ensure good communication between the families and all involved partners.

  • Directing and coordinating parent committees.

  • Leading training sessions and workgroups.

  • Participating on Child Study Teams/Interdisciplinary Team meetings and using the information gathered to provide follow-up addressing child health, nutrition, and family needs.

  • Supporting all members of the team and modeling a positive, non-judgmental attitude in working with staff, parents, families and volunteers.

  • Predicting unsafe situations and taking appropriate precautions.


  • Associateís Degree in Family Studies, Education, ECE, Social Work, or closely related field with a Bachelorís Degree strongly preferred.

  • Knowledge of Head Start Performance Standards, Head Startís Parent, Family, and Community Engagement Framework.

  • Understanding of CPS reporting system, signs, and symptoms of child abuse and neglect.

  • Excellent oral and written communication skills.

  • Bilingual (English/Spanish) a plus.

  • Computer literacy, particularly with Microsoft Office applications.†

EOE. A Drug Free Workplace.

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