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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Case Manager (SSVF)

Site/Program: SSVF
Location: Bronx, NY


At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

HELP USA is seeking a Case Manager to provide services and referrals to homeless veterans who reside in HELP USA transitional housing under the Veteran Administration Grant per Diem Program.†

As a Case Manager, your responsibilities will include:

  • Conducting initial intake interviews and assessments and developing an independent living plan.

  • Providing advocacy for public benefits including VA benefits, Public Assistance, Social Security, etc.

  • Identifying barriers and challenges that veterans face and utilizing a solution-based approach to effectively resolve issues that threaten housing stability.

  • Preparing housing stability plans with a path to permanent housing and self-sufficiency.

  • ∑Serving as liaison with appropriate agencies and programs and maintaining a network of resources and contacts


  • Bachelorís Degree in Social Work or a related field preferred.

  • Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency.

  • Prior experiences in case management, assessment, counseling, crisis intervention and housing placement preferred.

  • Knowledge and understanding of team concepts preferred.

  • Valid US driverís license preferred.

  • Computer literate specifically with Microsoft applications required.†

EOE. A Drug Free Workplace.

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