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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Client Care Coordinator (LMSW or LMHC)

Site/Program: Crotona
Location: Bronx, NY


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

We are looking for an LMSW for one of our Family and Day Care Services sites.  As a Client Care Coordinator, you will be responsible for the overall delivery and coordination of services for homeless families living in one of our Tier II, DHS-funded family shelters.  Your responsibilities will include:

  • Completing psychosocial assessments of complex families impacted by multiple systems and working with these systems to facilitate appropriate linkages for families to community-based services.

  • Taking a multi-disciplinary team approach to providing service in a crisis-driven environment that includes substance abuse and addiction, domestic violence, child mistreatment, trauma, and mental health conditions.

  • Working from a strengths-based, family-focused perspective to identify and fortify the strengths of each family.

  • Educating other team members about clients’ psychosocial stressors and needs to ensure positive outcomes for the families.

  • Interfacing with NYC DHS staff and relevant community-based organizations to ensure that families receive optimal care and service coordination.


  • To be considered for this role, you must be currently registered as an LMSW or LMHC or have an MSW and become registered as an LMSW within 3 months.

  • Expertise in strengths-based, solution-focused, and family-centered practice.

  • Knowledge of child and adolescent development, emotional/behavioral health, mental health, parent-child relationship family dynamics, and diagnostic classification.

  • Experience working with diverse cultures and ethnicities is required.

  • Bilingual (English/Spanish) fluency is strongly preferred, as many of our clients are native Spanish speakers.

  • Experience working with homeless populations or issues typical of this group would be strongly preferred. 

  • Ability to maintain statistics using various programs and proficiency with Microsoft Office programs.


This position offers a competitive salary, a good benefits package (including an option for free health insurance for you and your family), supervision toward LCSW certification, and an opportunity for meaningful advancement as the organization continues to expand.  We pride ourselves on internal promotions. Our CEO started over 20 years ago as a case worker!

Join our team!

EEO. A Drug Free Workplace.

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