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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Senior Shift Supervisor

Site/Program: HELP Women's Center
Location: Brooklyn, NY


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview:

HELP USA is seeking a Shift Supervisor who will take full responsibility for the overall operation of one of our shelter sites during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility.  Operational responsibility will be primarily during evening, night and weekend shifts.

Responsibilities will include:

  • Supervising other staff working the same shift.

  • Conducting or supervising regular inspections of the facility, including all sleeping areas.

  • Ensuring the safety of all shelter residents.

  • Supervising the safety and incident reporting systems and overseeing liaison with DHS security staff as necessary.

  • Collaborating with other shelter and program staff to ensure safety of clients and maintaining a positive working relationship with any social service subcontractors at the facility.

  • Supervising intake, bed assignments, and related client service activities.

  • Supervising facility maintenance staff on duty and ensuring that the facility is well maintained.


  • New York State Security Guard License required.

  • FDNY F-80 certification and F-02 required.

  • High School Diploma or GED required, with Associate’s or Bachelor’s Degree preferred.

  • 10 years’ experience in Human Services or a related field working with the homeless population.

  • Computer literacy with Microsoft applications and data base systems required. CARES Database experience preferred.

  • Effective oral and written communication skills.

  • Excellent organizational and time management skills.

  • Strong decision-making skills.

  • Bilingual (English/Spanish) a plus.

EOE. A Drug Free Workplace.

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