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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Executive Director

Site/Program: Franklin
Location: Bronx, NY


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Summary

As Executive Director for one of our homeless shelters, you'll oversee a direct staff of five or six and be responsible for social services, facilities maintenance, security, and business management.  You'll be responsible for the overall development and management of all program operations, including direct oversight of existing programs, ongoing assessment of program needs, and identification of potential funding streams to enhance program services.  Additionally, you'll serve as a liaison with other service providers and community leaders to ensure the integration of the facility as a community-based agency.

Specific responsibilities will include:

  • Ensuring that housing placement targets are met, revising program activities as necessary.

  • Ensuring facility compliance with all relevant local, state, and federal requirements as well as HELP operating policies and procedures.

  • Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times.

  • Developing and nurturing an environment that fosters staff satisfaction and retention.

  • Ensuring complete and timely documentation of all case files using an electronic case management system.

  • Ensuring that the facility is maintained in a safe, clean, and sanitary manner at all times.

  • Preparing the facility budget on a timely basis and ensuring that all purchases of goods and services are within the established budget and are processed on time and in accordance with HELP policies.

  • Engaging in community outreach to secure service linkages, in-kind donations, and other community resources for residents.


  • Master’s Degree required – social work or related field

  • Minimum of 5 year’s management experience, including proven supervisory, staff development, program management, and budgetary skills.

  • Experience working in homeless shelters required..

  • Availability for “on call” emergencies outside of regular business hours.

  • Computer literacy, particularly with Microsoft Office applications.  Experience with CARES strongly preferred.

  • Bi-lingual (English/Spanish) is a plus.


EOE. A Drug Free Workplace.

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