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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Intake Worker

Site/Program: Keener
Location: Wards Island, Manhattan, NY


At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Intake Worker, you will be one of the first members of the social services team to interact with our new clients when they enter our shelter site, so it is critical that you are welcoming and supportive at a very difficult time in their lives.† You will work as an integral member of the social services team.

Specific responsibilities will include:

  • Conducting intake assessments for all new clients, ensuring that all required paperwork is completed and all required progress notes and other information is entered into our electronic systems completely, accurately, and on a timely basis

  • Familiarizing new clients to our site and our program, ensuring that they understand the requirements of the facility

  • Providing information and referral services to clients as needed and/or specified in their service plans

  • Advocating for clients and assisting in navigation of the service delivery system to ensure receipt of entitlement services and other services as appropriate


  • High School Diploma or equivalent required with Bachelorís Degree preferred

  • Prior experience in case management, assessment counseling, and crisis intervention

  • Effective oral and written communication skills

  • Excellent interviewing skills

  • Excellent time management and organization skills

  • Available to provide evening and weekend coverage as needed

  • Computer literacy, particularly with Microsoft applications

  • Valid US Driverís license

EOE. A Drug Free Workplace.

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