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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Property Manager

Site/Program: Buffalo
Location: Buffalo, NY


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Property Manager, you’ll be responsible for the day-to-day operations of one of HELP USA’s permanent, affordable housing sites.  This includes overseeing all tenant interactions, managing other site staff involved in maintenance and safety, managing all financial and reporting matters for the site, and interfacing with HELP USA’s Central office.

Specific responsibilities will include:

  • Working effectively with local housing authority as applicable to ensure timely leasing and recertifying of applicants and residents.

  • Ensuring complete implementation and compliance with Tax Credit/DHCR/Section 8 and any other pertinent housing program requirements and directives.

  • Handling all details of move-ins and move-outs (giving special attention to apartment inspection) and ensuring that residents are provided with a clean, safe, and well-maintained property.

  • Collecting and depositing rents and handling delinquent accounts in a timely and efficient manner.

  • Hiring, terminating, supervising and disciplining property staff.  Critical areas include training, work performance, daily time and attendance, formal performance evaluations, recommendations for salary increases and/or promotions, and maintenance of payroll records.

  • Ensuring that all maintenance requests are handled on a timely basis, with progress communicated to residents in a timely and consistent manner.

  • Working with the Maintenance Supervisor to obtain competitive bids for scheduled work/improvements, process bid packages, supervise contractors, and inspect work to ensure contract compliance.

  • Maintaining all necessary financial records including rent rolls, accounts payable, annual budgets, etc.

  • Preparing regular monthly reports and special accounting reports on a timely basis.


  • Associates Degree plus two years affordable housing experience preferred. High School Diploma/GED plus five years affordable housing experience acceptable.

  • Tax credit and rent stabilization experience.

  • Computer literacy, particularly with Yardi and Microsoft Office applications. 

  • Ability to perform light to medium work that requires extensive standing, walking, stair climbing, stooping, crouching, and lifting up to 20 pounds frequently.

  • Ability to communicate effectively, both orally and in writing.

  • Neat and legible handwriting.

  • Pleasing personality and ability to work with and understand the problems and attitudes of residents and prospective residents.

  • Common sense, judgment, and self-control in both routine matters and difficult situations.

  • Ability to travel to HELP USA sites to establish and maintain tenant relations.

  • Ability and willingness to learn and adapt quickly.


EOE. A Drug Free Workplace.


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