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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Safety Director

Site/Program: HELP I
Location: Brooklyn, NY


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Safety Director for one of our facilities, you’ll be responsible for planning, directing, and organizing a 24-hour, 7-day per week safety program that ensures a safe and secure site for our clients, staff, and visitors.  Members of our safety staff are usually the first contact with our residents when they enter one of our facilities.  In addition to ensuring residents’ safety, our safety staff help our residents feel welcome and set the tone for their stay. 

Your responsibilities will include:

  • Leading and managing all Safety Staff at the facility including determining appropriate staffing levels; recruiting, hiring, and orienting qualified staff; scheduling to ensure adequate staffing levels at all times; ensuring that staff members receive appropriate training and skill development; fostering professional growth, development, and advancement for all staff, and conducting annual performance evaluations.

  • Functioning as On-Call Administrator, responding to emergencies, and working weekends and night hours as needed.

  • Reviewing and advising on all safety related policies and procedures and correcting all violations and potential safety hazards.

  • Ensuring accurate record keeping and timely preparation of incident reports, monthly reports, and any other required documentation.

  • Ensuring that protocols for Violence in the Workplace are followed.

  • Serving as liaison with local Police, Fire, and other emergency agencies.


  • New York State Security Guard License required.

  • FDNY F-80 certification and F-02 required.

  • Associates Degree required; however, a combination a High School Diploma/ GED and extensive law enforcement, security and/or military experience may be accepted in lieu of degree.

  • Minimum of five years’ experience (preferably seven) in law enforcement or related field.

  • Minimum of two years’ supervisory experience.

  • Demonstrated knowledge, experience, or capacity to work with homeless families, individuals, and/or disadvantaged populations.

  •  Valid U.S. driver's license required.

  •  Computer literacy with Microsoft applications required.

EOE. A Drug Free Workplace.

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