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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Shift Supervisor

Site/Program: Crotona II
Location: Bronx, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Summary

HELP USA is seeking a Shift Supervisor who will take full resonsibility for the overall operation of one of our shelter sites during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility.  Operational responsibility will be primarily during evening, night and weekend shifts.

Responsibilities will include:

  • Supervising other staff working the same shift.

  • Conducting or supervising regular inspections of the facility, including all sleeping areas.

  • Ensuring the safety of all shelter residents.

  • Supervising the safety and incident reporting systems and overseeing liaison with DHS security staff as necessary.

  • Collaborating with therapeutic community shift supervisor to ensure safety of clients and maintaining a positive working relationship with any social service subcontractors at the facility.

  • Supervising intake, bed assignments, and related client service activities.

  • Supervising facility maintenance staff on duty and ensuring that the facility is well maintained.

Requirements

 

  • New York State Security Guard License required.

  • FDNY F-80 certification and F-02 required.

  • High School Diploma or GED required, with Associateís or Bachelorís Degree preferred.

  • Significant experience working in residential facilities required.

  • Computer literacy with Microsoft applications required.

  • Bilingual (English/Spanish) a plus.

EOE. A Drug Free Workplace.

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