Logo

Share with friends or Subscribe!

Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

Check out this video! 

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Senior Case Manager

Site/Program: Mt. Vernon
Location: Mount Vernon, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Senior Case Manager, youíll report to the Team Leader and supervise a team of three Case Managers as well as manage your own case load.  Youíll provide assessment, counseling, and referral services to shelter clients; ensure that proper protocols are being followed; and perform quality assurance activities regarding delivery of services.

Specific responsibilities will include:

  • Supervising Case Managers and maintaining a caseload of 23 clients.

  • Following up on referrals to determine if they meet the criteria for admission to the shelter and verifying their appropriateness for referral to various programs.

  • Assisting the Team Leader in providing guidance and direction to Case Managers to ensure assessments (including psycho-social evaluations) are being performed, Independent Living Plans are being promptly followed, referrals to appropriate programs are being made, and integration of services is occurring.

  • Assisting the Team Leader in conducting chart reviews to ensure all required documents have been given to and acknowledged by clients and the delivery of services is properly coordinated.

  • Providing individual and group counseling sessions to assist clients in achieving independence, obtaining permanent housing, and the returning to their communities.

  • Ensuring that accurate and up to date clinical documents are being maintained and the required data is input into the AWARDS system by Case Managers in a timely fashion.

  • Attending and participating in weekly case conference meetings on the status of each client.

  • Coordinating the Money Management Program, exercising fiduciary responsibility on behalf of clients to ensure savings goals are being achieved and that clients are spending funds responsibly.

Requirements

  • Bachelorís Degree in Social Work or a related field required, Masterís Degree in Social Work preferred.

  • Knowledgeable of relevant state and county regulations.

  • A minimum of two yearsí experience in case management, assessment, counseling, and crisis intervention preferred.

  • Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.

  • Strong organizational and documentation skills.

  • Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail

  • Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment

  • Knowledge of family systems approach to practice preferred.

  • Knowledge of team concepts preferred.

  • Computer literacy, particularly with Microsoft Office applications.

  • Able to provide evening and weekend coverage as needed.

  • Valid US Driversí license a plus.

 

EOE. A Drug Free Workplace.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System