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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Assistant Safety Director

Site/Program: Audubon
Location: Manhattan, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Assistant Safety Director, you'll help maintain a safe and secure environment at one of our transitional housing shelters that is located on Wards Island and provides temporary housing for men living with diagnosed mental illnesses.  You'll work with the Safety Director to plan, organize, and direct a 24-hour, 7-day per week safety program that ensures a safe and secure site for our clients, staff, and visitors.  Members of our safety staff are usually the first contact with our residents when they enter one of our facilities.  In addition to ensuring residents’ safety, our safety staff help our residents feel welcome and set the tone for their stay. 

Your responsibilities with include:

  • Supervising Safety Tour Leaders: setting safety staff priorities, communicating clear expectations, and providing ongoing feedback and guidance.

  • Working with the Safety Director to recruit, hire, and orient new safety staff.

  • Ensuring adequate safety staff coverage by setting work schedules, approving time off requests, and addressing time and attendance issues.

  • Facilitating staff development and teamwork by planning and facilitating team meetings, holding regular individual supervision sessions with each team member, and cultivating responsibility for safety team goals and values.

  • Assisting  the Safety Director and others in the development and presentation of training activities for Safety staff.

  • Preparing and submitting on time all necessary administrative reports including incident reports, employee counseling forms, etc.

  • Serving as Fire and Safety Director in the absence of the Safety Director.

Requirements

  • New York State Security Guard License, F-02, and FDNY F-80 required.

  • High School Diploma or equivalent required, with Associate's or Bachelor's degree preferred.

  • Minimum of three years security experience in a shelter environment as well as prior supervisory experience.

  •  Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.

  • Strong customer service orientation and ability to skillfully manage interpersonal relationships.

  • Strong time management and organizational skills.

  • Computer literacy with Microsoft applications.

  • Bi-lingual (English/Spanish) preferred.

  • Ability to work evenings, nights, and weekends as needed.

EOE. A Drug Free Workplace.

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