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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Property Manager

Site/Program: Genesis Homes
Location: Brooklyn, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Property Manager for our Genesis Homes affordable, supportive housing community, you and your two Assistant Property Managers will be responsible for the day-to-day operations of 357 units in four buildings located in East New York, Brooklyn.  You’ll oversee building operations including leasing and rent administration, compliance with all regulatory requirements, tenant management, safety and security, inventory management, budget monitoring, and all reporting matters for the sites. As primary liaison to our on-site social service partners and a member of our Permanent Housing Property Management team, you’ll ensure that day-to-day planning and operations are managed in accordance with both local needs and requirements as well as HELP USA policies and procedures.

Specific responsibilities will include:

  • Working effectively with on-site social services partners and local housing authorities to ensure timely leasing and recertifying of applicants and residents.

  • Ensuring ongoing compliance with Tax Credit/DHCR/Section 8 and any other pertinent housing program requirements and directives.

  • Managing leasing including coordination with all internal and external stakeholders to ensure timely move-ins and move-outs, occupancy wherever possible above 95%, and updated information in Yardi.

  • Managing all aspects of rent administration including collecting and scanning rent payments, working with tenants to maximize contract rents and minimize arrears, and handling delinquent accounts in a timely and efficient manner.

  • Managing staff including hiring; supervising property staff with ongoing focus on critical areas including training, work performance, daily time and attendance, and formal performance evaluations; and maintenance of payroll records.

  • Ensuring that all maintenance requests are handled on a timely basis, in keeping with HELP USA’s standards, and with progress communicated to residents in a timely and consistent manner.

  • Maintaining and being thoroughly familiar with all financial records including rent rolls, accounts payable, annual budgets, etc.

  • Preparing routine and as-needed reports on a timely basis.

Requirements

  • High School Diploma/GED required with Associates Degree preferred.

  • Tax credit/Section 8 and tenant management experience required with supportive housing experience a plus.

  • Computer literacy, particularly with Yardi and Microsoft Office applications. 

  • Ability to perform light to medium work that requires extensive standing, walking, stair climbing, stooping, crouching, and lifting up to 20 pounds frequently.

  • Ability to communicate effectively, both orally and in writing.

  • Strong interpersonal and professional communication skills with ability to work with a wide variety of residents to address and resolve problems.

  • Common sense and good judgment in handling both routine matters and difficult situations.

  • Ability and willingness to learn and adapt quickly.

 

EOE. A Drug Free Workplace.

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