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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Intensive Senior Case Manager

Site/Program: Homebase Service Area 7
Location: Bronx, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As part of New York Cityís plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Intensive Senior Case Manager with the Homebase Program, you'll provide services that include intake and assessment, case management, eviction prevention, crisis intervention, advocacy, service referrals, and follow up Ė all on an intensive level over a period of nine months.  In addition to assisting the clients with resolution to their housing issues, you'll be especially adept with assessing and identifying additional issues pertaining to (but not limited to) social services, mental health, medical, employment, and family support systems; providing appropriate referrals for assistance and ensuring successful linkages to public and private agencies for on-going services; and maintaining follow up services.  You will also facilitate small groups (support, resource, etc.) to address commonly identified client issues and participate in other program activities such as outreach and program presentations.

Your responsibilities will include:

  • Conducting intakes and assessments of high-risk program participants and providing referrals to appropriate resources to ensure the maintenance of housing stability and self- sufficiency.

  • Using the Critical Time Intervention (CTI) case management model to address client needs.

  • Conducting home visits and escorting clients to appointments when necessary.

  • Establishing community linkages for high risk clients with the goal of building a support system to assist clients move towards self-sufficiency.

  • Liaising with property management companies, landlords, and brokers to negotiate affordable rental amounts, repairs, etc.

  • Documenting all work on behalf of clients in CARES via case notes, service plans with clear identified goals, and all contact with client through phone calls and home visits.

  • Preparing weekly reports detailing CTI phase outcomes and challenges.

  • Attending all required trainings and workshops for CTI and participating in weekly team meetings and individual supervisory meetings.

Requirements

  • Masterís Degree in Social Work or a related field required; LCSW a plus.

  • A minimum of two years of case management experience, assessment, counseling, and crisis intervention a plus

  • Knowledge of NYC/NYS housing subsidies a plus.

  • Strong verbal, written, and negotiation skills.

  • Strong organizational and documentation skills.

  • Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.

  • Ability to successfully manage multiple tasks in a timely manner and in a fast paced, demanding environment.

  • Computer literacy, particularly with Microsoft Office Excel.

  • Knowledge and understanding of team concepts preferred.

  • Bilingual (English/Spanish) a plus.

  • Valid US driverís license a plus.

EOE. A Drug Free Workplace.

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