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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Document Specialist

Site/Program: Hombase Service Area 7
Location: Bronx, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As part of New York Cityís plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As a Document Specialist, youíll be responsible for ensuring the accurate completion and processing of Financial Assistance Requests for Homebase clients.† Youíll also ensure that landlords receive payment and that receipt is correctly documented.

Your responsibilities will include:

  • Reviewing all Financial Assistance Requests (FARs), making or requesting corrections as needed, entering FARs into DHS CARES database, obtaining appropriate approval, and liaising with Central Office to obtain checks for payment.

  • Logging receipt of checks and coordinating with Case Managers to arrange secure, documented payment to landlords.

  • Maintaining an Excel spreadsheet to track the FAR spending vs. budget.

  • Participating in community outreach and presentations to increase program enrollment.


  • Associateís Degree required; Bachelorís Degree preferred.

  • Minimum of one year experience (preferrably three) in a similar role.

  • Strong verbal and written communication skills.

  • Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.

  • Excellent organizational skills to manage multiple priorities concurrently in a time-sensitive manner.

  • Knowledge and understanding of team concepts preferred.

  • Valid NYS Driverís license a plus.

  • Computer literacy, particularly with Microsoft Office Excel.†

EOE. A Drug Free Workplace.

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