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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Diversion Specialist

Site/Program: Franklin
Location: Bronx, NY


HELP USA is one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence. With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Summary

As a Diversion Specialist for one of our women’s assessment shelters, your primary goal will be to help your clients by working closely with HRA, Homebase, and, in the case of Veterans, SSVF to either prevent the loss of an apartment or to rapidly rehouse your client.  You'll be responsible for providing services and referrals including assessments, counseling, service planning, and entitlements. Services and referrals should ensure the expeditious diversion from shelter or placement of individuals into permanent housing which is consistent with the goal of assisting individuals to become self-sufficient.

Specific responsibilities will include:

  • Conducting initial intake interviews and assessments for all new residents, establishing and maintaining case files with proper documentation, and reviewing site specific policies and procedures with all new residents.

  • Formulating proper intervention based on differential assessment of the resident’s situation – quickly assessing contributing factors of homelessness and tailoring intervention accordingly.

  • Providing service referrals for Homebase, SSVF, and other partner agencies and serving as liaison with various agencies.

  • Providing mediation assistance and conflict resolution with the goal of family reunification where appropriate.

  • Advocating for and assisting individuals in negotiation of the service delivery system, ensuring receipt of appropriate entitlements while remaining connected to attainment of  permanent housing

  • Engaging clients in problem solving dialogue to identify and assess additional resources a client may be able to access.

  • Providing leadership and direction in the area of housing for all residents.


  • Bachelor’s degree in Human Services or a related field.

  • Prior experience in case management, assessment, counseling and crisis intervention.

  • Knowledge and understanding of Adult Systems approach to practice and team concepts.

  • Ability to provide evening and weekend coverage as needed.

EOE. A Drug Free Workplace.

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