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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Director of Operations

Site/Program: Central
Location: Manhattan, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.††With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

HELP USA is seeking a Director of Operations who will report to an Executive Director and oversee all facets of maintenance and security for one of our facilities, ensuring the orderly operation of the facility and maintenance of the physical plant.† Specific responsibilities will include (but are not limited to):

  • Supervising the Safety (Security) Department, planning and directing the operation of a 24-hour security operation.

  • Supervising the Maintenance Department, ensuring proper housekeeping of the facility and upkeep of the physical plant.

  • Recruiting, hiring, and training Safety and Maintenance staff.

  • Scheduling staff for all required federal, state and local government certifications and licensing as well as skill development training.

  • Serving as site Fire Safety Director, ensuring compliance with all pertinent fire and safety regulations and conducting regular fire drills as required by law.

  • Establishing and maintaining positive relationships with local Police and Fire departments.

  • Ensuring timely preparation and distribution of incident reports as well as required monthly reports.

  • Functioning as On-Call Site Administrator on a rotational basis with other facility managerial staff.†

  • Being available on a 24/7/365 basis to be notified of any emergency situations occurring at the sit and responding, when necessary, to assume direct supervision of the safety & security operation.


  • High School Diploma/GED required. Extensive law enforcement, military and/or building maintenance experience may be accepted in lieu of High School Diploma.

  • Demonstrated experience in facility operations and supervision of facility operations staff.

  • Minimum of five (5) years managerial experience.

  • Prior experience and/or demonstrated skills in social services operations and ability to integrate facility social service program operations preferred.

  • Valid Driverís License from state in which facility is located.

  • Current Security Guard License required from state in which facility is located.

  • Must possess FDNY F-80 certification and F-01.

  • The ideal candidate possesses both physical plant management and law enforcement (police or corrections)/security/military experience.

EOE. A Drug Free Workplace.

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