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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Senior Case Manager

Site/Program: Homebase Service Area 2
Location: Bronx, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As part of New York Cityís plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As a Senior Case Manager for one of our Homebase programs, youíll provide emergency crisis intervention to individuals and families facing an imminent housing crisis and who are at risk of shelter entry or re-entry. Youíll also provide immediate assistance to urgent and time sensitive referrals from the NYC Department of Homeless Services in an effort to prevent shelter entry or re-entry.† Additional responsibilities include field work, community outreach, and presentations to community based organizations as well as providing support to the Case Management Supervisor and the Case Management Team.

Your responsibilities will include:

  • Managing a high risk and crisis driven caseload, with constant regard to limited time constraints.

  • Conducting emergency assessments and program intakes, providing appropriate urgent referrals for eligible clients, and providing immediate advocacy and assistance with obtaining public and private benefits in order to sustain housing stability.

  • Working closely with the Homebase Housing Court Liaison to ensure client assistance during court proceedings.

  • Coordinate with the Case Management Supervisor via case conferences, case consultations, and case record reviews to ensure a high standard of service delivery and program compliance with all regulatory guidelines regarding client care.

  • Assisting with identification of service delivery gaps and developing service linkages.

  • Supporting and mentoring Case Managers by providing leadership and peer counseling and co-facilitating trainings with supervisory team members.

  • Conducting Homebase presentations at various community-based organizations.


  • Bachelorís Degree in Social Work or a related field required, Masterís Degree in Social Work preferred.

  • Knowledgeable of relevant state and county regulations.

  • A minimum of two yearsí experience in case management, assessment, counseling and crisis intervention preferred.

  • Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.

  • Strong organizational and documentation skills.

  • Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail

  • Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment

  • Knowledge of family systems approach to practice preferred.

  • Knowledge of team concepts preferred.

  • Computer literacy, particularly with Microsoft Office applications.

  • Able to provide evening and weekend coverage as needed.

  • Valid US Driversí license a plus.

EOE. A Drug Free Workplace.

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