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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.

 


Receptionist

Site/Program: SSVF
Location: Bronx, NY

About HELP USA

HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

Supportive Services for Veteran Families (SSVF) provides outreach and case management services to Veterans and Veteran families who are homeless or at risk of becoming homeless. †As Receptionist at SSVF, youíll be the first person that our clients encounter when visiting or calling our program, and itís critical that you are helpful, warm, and inviting to clients who are experiencing the crisis of current or imminent homelessness. Youíll be responsible for monitoring the flow of people entering the office and managing a heavy call volume, providing relevant program information and directing callers and visitors as appropriate.

Specific responsibilities will include:

  • Maintaining a neat, clean, and organized reception area.

  • Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.

  • Answering, screening, and forwarding incoming phone calls, and/or providing appropriate information to our callers.†

  • Sorting and distributing incoming mail and maintain mail and other office supplies.

  • Maintaining client files and inputting limited data to the client database

Requirements

  • High School Diploma or equivalent required.

  • Demonstrated ability in receptionist duties.

  • Strong interpersonal and communication skills.

  • Computer literacy, particularly with Microsoft Office applications.†

  • Ability to communicate effectively (i.e.: understand and be understood) in English.

EOE. A Drug Free Workplace.

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