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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Outreach Specialist

Site/Program: SSVF
Location: Bronx, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

Supportive Services for Veteran Families (SSVF) provides outreach and case management services to Veterans and Veteran families who are homeless or at risk of becoming homeless.† As Outreach Specialist with Homebase, youíll assist veteran families who are at-risk of homelessness or who are already homeless with services to ensure housing stability in permanent housing. Youíll coordinate services and activities to find and engage those most in need of assistance and those who can benefit the most from Homebase services. And youíll also conduct outreach, pre-screenings, household assessments, community presentations, and direct services to support the householdís housing stability.

Your responsibilities will include:

  • Maintaining constant contact with street outreach teams, veteran organizations, community partners, VA Hospitals and programs to engage Veterans who are suitable for SSVF services.

  • Developing effective, trusting relationships with identified veterans, with a focus on facilitating housing placement, stability, and independence.

  • Developing relationships with local social services and public benefit agencies, shelters, and faith-based and community-based organizations serving low-income, at-risk, and homeless Veteran families.

  • Developing relationships with local VA facilities, including Vet Centers and Veterans Benefit Administration (VBA) offices.

  • Organizing and conducting local informational events and attending community meetings and events.

  • Participating in veteran centered events, such as Stand Downs (or similar).

  • Conducting pre-screening and assessments of veterans.

  • Working closely with other members of the specialty case management team.


  • Associates Degree required; Bachelorís degree in Social Work or a related field preferred.

  • Knowledge of the challenges faced by the veteran population and the supportive services available to successfully achieve the goal of re-housing and self-sufficiency.

  • Prior experience in outreach, case management, assessment, counseling and crisis intervention preferred

  • Computer literacy, particularly with Microsoft Office applications.†

  • Knowledge of the AWARDS database a plus

  • Knowledge and understanding of team concepts preferred

  • Veteran of the United States military strongly preferred.

EOE. A Drug Free Workplace.

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