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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.

 


Client Care Monitor (Permanent Housing)

Site/Program: Genesis Homes Supportive Housing
Location: Brooklyn, NY

About HELP USA

HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As a Client Care Monitor at one of our permanent affordable housing sites, youíll be responsible for helping to ensure the safety of all residents, staff, and visitors as well as the security for our facility and grounds.† Youíll also work directly with our clients to ensure that they attend required internal and external meetings, escorting them when necessary, and collaborate with members of the Social Services, Safety, Maintenance, and Administration teams to ensure continuity and consistent communication between all programs.

Some of your specific responsibilities will include:

  • Conducting and documenting patrols to ensure tenants are free of factors that might prove detrimental to health and safety.

  • Conducting follow-up investigations of all Incident Reports involving tenants who are enrolled in a supportive housing program.

  • Meeting regularly with the Safety Director and Program Director to discuss observations and issues related to parental care, medical care, domestic violence, public assistance, and all other factors impacting supportive housing program enrolled tenants.

Requirements

  • High School Diploma or equivalent required; Associates Degree preferred

  • Current New York State Security Guard License.

  • Minimum two years of experience in security operations.

  • Computer literacy with Microsoft applications required.

  • FDNY F-01 strongly preferred.

  • Bi-lingual (English/Spanish) preferred.

EOE. A Drug Free Workplace.

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