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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Assistant Program Director

Site/Program: Project Anchor
Location: Ronkonkoma, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Summary

As Assistant Program Director of Project Anchor, our start-up Homelessness Prevention Program in Suffolk County, youíll manage the day-to-day operation of an innovative, OTDA-funded program designed to assist imminently at-risk families from entering the shelter system.  The program enables intervention to stabilize an existing housing arrangement and prevent the loss of housing and also addresses risk factors to prevent future crises that could lead to the loss of housing and/or homelessness.  Additionally, the program utilizes financial assistance to prevent loss of housing through payment of arrears and/or temporary rental assistance while clients work with program staff to increase their income and address other risk factors.

Reporting to the Program Director, youíll manage a small team responsible for case management, social services, housing and financial assistance, and office management. Youíll oversee day-to-day operations, fully managing the site and staff, and serve as a liaison with contracted entities, service providers, and community leaders to ensure integration of the facility as a community-based agency. Youíll ensure the provision of case management services, crisis intervention, and advocacy to individuals and families residing in Suffolk County communities who are facing a housing crisis.

Specific responsibilities will include:

  • Providing leadership in the absence of, or on behalf of, the Program Director.

  • Recruiting, orienting, training, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that clients receive quality and timely services.

  • Implementing established prevention and intervention service models, incorporating individual and group work; overseeing and ensuring accurate program eligibility determinations and case assessments; providing case management supervision to ensure sound casework practice and adherence to OTDA, DSS, and HELP USA Policies and Procedures.

  • Coordinating, staffing, and monitoring program outreach and presentation activities including establishing productive relationships with external entities and attending agency, county, and community meetings.

  • Implementing and ensuring compliance with organizational policies set forth by HELP USA and the Suffolk County Department of Social Services (DSS), as well as funding/contractual requirements set forth by HUD (ESGCV) and the Office of Temporary and Disability Assistance (OTDA).

  • Researching, creating, providing, and encouraging ongoing staff development and team building.

  • Assisting with administrative oversight by conducting electronic case reviews in AWARDS; generating regularly scheduled data reports from the system; and participating in the development, preparation, and monitoring of qualitative/quantitative reporting systems to assess the effectiveness of service delivery and to identify gaps in service

  • Assisting with preparation of the program budget and ensuring that all purchases of goods and services are within the established budget and are processed on time and in accordance with HELP policies.

  • Engaging in community outreach to secure service linkages, in-kind donations, and other community resources for program clients and acting as the program liaison with the Suffolk County DSS regarding county financial assistance, housing assistance, benefits applications, and other relevant client services provided by the agency.

Requirements

  • Masterís Degree in the field of human services, with MSW preferred.

  • Minimum five years of management experience in a social services setting, with experience in homeless services and/or homelessness prevention preferred.

  • Strong counseling and budget skills.

  • Computer literacy, particularly with Microsoft Office 365 applications, with emphasis on Word and Excel.

  • Strong verbal, writing, and negotiating skills.

  • Demonstrated ability to be dependable, resourceful, and keenly attentive to detail.

  • Excellent organizational skills to manage multiple priorities in a time-sensitive manner

  • Valid U.S. driverís license required; valid NYS driverís license preferred.

  • Bilingual (English/Spanish) a plus.

 

EOE. A Drug Free Workplace.

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