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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Case Manager

Site/Program: Project Anchor
Location: Ronkonkoma, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Summary

Project Anchor is an innovative, start-up Homeless Prevention Program funded by OTDA and located in Suffolk County.  The focus of Project Anchor is to assist imminently at-risk families from entering the shelter system.  The program enables intervention to stabilize an existing housing arrangement and prevent the loss of housing and also addresses risk factors to prevent future crises that could lead to the loss of housing and/or homelessness.  Additionally, the program utilizes financial assistance to prevent loss of housing through payment of arrears and/or temporary rental assistance while clients work with program staff to increase their income and address other risk factors.

As Case Manager reporting to the Assistant Program Director, youíll provide a high level of case management services, crisis intervention, and advocacy for individuals and families facing a housing crisis and at risk of shelter entry or re-entry. Youíll work closely with clients toward resolution of their housing crisis and address other immediate needs they may have that are contributing to the crisis by developing a plan for long-term housing stability, navigating the complicated eviction process, offering financial and money management counseling, obtaining public benefits, and providing short-term financial assistance.

Specific responsibilities will include:

  • Completing initial intake interviews and assessments with new clients to determine program eligibility.

  • Managing a high-volume caseload, including regular virtual/in-person/telephone meetings with clients and addressing client issues in a timely manner.

  • Working with clients to create service plans that establish goals and targets leading to crisis resolution and self-sufficiency.  

  • Advocating for and assisting clients to obtain benefits, entitlements, and other services leading to housing stabilization.

  • Providing information, service, and resource referrals for employment, training, education, etc.

  • Accompanying clients to housing court and other appointments as needed.

  • Conducting virtual/in-person home visits to assess client living conditions.

  • Preparing thorough, accurate, and complete Financial Assistance Requests to resolve rent arrears and cover other approved client expenses.

  • Maintaining detailed, accurate, and complete electronic and physical case records in compliance with regulations and policies set forth by HELP USA, the Office of Temporary and Disability Assistance (OTDA) and the Suffolk County Department of Social Services.

  • Participating in the facilitation of client workshops.

  • Participating in program outreach efforts and making presentations to community-based organizations in order to increase program enrollments.

Requirements:

  • Bachelorís Degree in Social Work or a related field. 

  • Bilingual (English/Spanish) required.

  • A minimum of two yearsí experience in case management, assessment, and crisis intervention preferred.

  • Knowledge of relevant state and county regulations required, with knowledge of federal, state, and local housing subsidies a plus.

  • Computer literacy, particularly with Microsoft Office 365 applications, with emphasis on Word and Excel.

  • Strong verbal and written communication skills and excellent organizational, documentation, and negotiation skills.

  • Dependable and resourceful, with a keen eye for details and ability to manage and multi-task in a time-sensitive manner.

  • Knowledge of team concepts preferred.

  • Valid U.S. driverís license.

  • Able to provide evening and weekend coverage as needed.

 

EOE. A Drug Free Workplace.

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