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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Director of Leasing and Compliance

Site/Program: Central - Permanent Housing
Location: New York, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

HELP USA has 26 currently operating permanent housing properties in five states and the District of Columbia with over 2000 housing units plus several properties in various stages of construction and re-development.  Plans include continued development and management of affordable housing units on the east coast where the organization has already established a strong permanent housing presence.

As Director of Leasing and Compliance, you’ll report to the Associate VP of Leasing and Compliance and be an expert in the lease-up requirements of each project.  You’ll work closely with our Property Management team to ensure that new projects are leased up timely and current projects maintain appropriate occupancy levels, while maintaining compliance with all aspects of regulatory and investor requirements as well as HELP policies and procedures.  

 Your responsibilities will include:

  • Monitoring status of all projects currently leasing up and providing updates to Development, Investors, Agencies, and/or Property Management on a weekly basis and as otherwise requested.
  • Ensuring occupancy levels of all current projects are at least 95% and working with site staff to determine needs if occupancy falls below the target level.
  • Developing lease packages for projects in development and ensuring appropriate lease packages are utilized at current projects.
  • Coordinating with investor or agency project managers to provide initial files during lease-ups —ensuring timeliness, completeness, and accuracy of submissions—and following up on third party review comments.
  • Ensuring a complete set of initial files is stored on the shared drive for every project in lease-up, and completing all occupancy-related reports and other tracking spreadsheets as needed throughout the course of the lease-up.
  • Filing all annual and monthly occupancy-related reports for the portfolio, including IRS 8703s, local agency reports and DHCR Rent Registrations.
  • Providing input on staffing for projects in lease-up, identifying areas of weakness in staffing and providing recommendations on training or hiring needed to the Director of Compliance and VP of Property Management.
  • Conducting special projects, as needed.

Requirements

  • Bachelor’s degree preferred
  • LIHTC certification and lease-up experience
  • Experience with affordable housing property management
  • Ability to communicate clearly orally and in writing
  • Ability and willingness to travel to properties, primarily within the metro-NYC area
  • Computer literacy, particularly with Yardi (or another property management program) and Microsoft Office applications. 

EOE. A Drug Free Workplace

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