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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Maintenance Manager

Site/Program: Neighborhood Restore
Location: Bronx, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

At HELP USA, we take great pride in providing our residents with a clean and well-maintained living space.  We can only do this with a great maintenance team.  As Maintenance Supervisor, you’ll oversee maintenance for one of our permanent housing communities, ensuring that all work is completed in a timely manner according to operating and safety standards and that all areas are Neat, Clean, and Working at all times.  You’ll supervise the on-site maintenance team, coordinate with and oversee vendors, manage projects, and ensure compliance with the maintenance budget.

Specific responsibilities will include:

  • Partnering with Property Manager and other team members to ensure efficient operation of the community, control expenses, and improve resident satisfaction.

  • Diagnosing and repairing problems such as HVAC, boilers, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, masonry, painting, waste management systems, etc.

  • Assigning and managing work orders, turns, requests for maintenance and repairs, preventive maintenance, recurring tasks, etc.

  • Overseeing all purchasing activities for the community including inventory management, competitive bidding for goods and services, purchase order creation and approval, and invoice review and approval.

  • Coordinating with Property Manager for monthly financial reviews including budget variance reporting and expense analysis to identify opportunities for cost savings and efficiencies.

  • Managing all customer service requests, including prioritization and delegation to assigned staff, and analyzing service request trends.

  • Managing apartment turnover by quickly assessing damage to apartments by departing residents and scheduling maintenance to quickly return vacant units to rent-ready status and minimize vacancy loss.

  • Overseeing work done by external vendors, including developing contract scopes of work, qualifying vendors, and reviewing bids.

  • Manage state and local code compliance issues including annual inspections, tests, certifications, permits, documentation, violations, etc.

Requirements

  • Two to three years’ multi-family property management and/or other building maintenance management experience, including supervisory experience.

  • Three to Five years’ experience in the maintenance/building trades (electrical, plumbing, HVAC, boilers, carpentry, sheetrock, tile, etc.)

  • High School Diploma or equivalent preferred

  • CFC refrigerant transition and recovery 609 Certification.

  • Valid US Driver’s license.

  • Other licenses and certifications as required by state or local jurisdictions must be obtained within 90 days of employment, if not held already.

  • Computer literacy, particularly with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and purchasing software (ideally Yardi).

 

EOE. A Drug Free Workplace.

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