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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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Housing Court Liaison

Site/Program: Homebase Service Area 2
Location: Bronx, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Housing Court Liaison, your primary role will be to ensure restoration of housing stability by preventing evictions of Homebase clients.  You’ll help clients navigate the housing court process and provide them with program representation during their court appearances.  You will also communicate on behalf of HELP USA Homebase when issues and/or questions arise regarding commitment letters that have been issued promising payments to avoid client evictions.

Specific responsibilities will include:

  • Accompany clients to Bronx Housing Court appearances to provide advocacy and program representation

  • Assist clients with obtaining financial assistance and information from the Rental Assistance Unit/DSS

  • Foster positive relationships with Bronx Housing Court agencies, attorneys, and landlords; and engage in outreach efforts to establish and reinforce HELP USA Homebase programs’ presence in Bronx Housing Court and in the community

  • Engage and evaluate clients to determine program eligibility as it relates to geographic requirements, income requirements, and issues impacting the clients’ stay in permanent housing

  • Conduct community outreach and presentations to increase enrollments and distribute outreach materials and referral packages to potential clients, agencies, attorneys and landlords

Requirements

  • High School Diploma (or equivalent) required; Bachelor Degree in Social Work or a related field preferred

  • Experience providing client advocacy and mediation services

  • Prior experience in case management, assessment, counseling, and crisis intervention preferred

  • Strong oral and written communication skills and negotiating ability

  • Dependable, resourceful, keenly attentive to detail, eager to take initiative, and able to work effectively in a fast-paced and demanding environment

  • Excellent organizational and documentation skills enabling management of multiple priorities in a time-sensitive manner

  • Computer literacy, particularly with Microsoft Office applications: Word, Outlook, and Excel

  • Knowledge and understanding of team concepts preferred

  • Available to work nights and weekends as needed

  • Bi-lingual ability (English/Spanish) a plus

  • Valid US driver’s license a plus

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