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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Safety Tour Supervisor

Site/Program: Clarke Thomas
Location: Wards Island, Manhattan, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As a Safety Tour Supervisor, you'll help maintain a safe and secure environment at one of our transitional housing shelters that is located on Wards Island and provides temporary housing for men living with diagnosed mental illnesses.  You'll oversee a team of Safety Team Leaders and Safety Officers who are usually the first contact with our residents when they enter one of our facilities. In addition to ensuring residents' safety, our Safety Team helps our residents feel welcome and set the tone for their stay. It is critical that our Safety Team is alert, vigilant, and courteous to our residents. Responsibilities include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation and preparing incident reports when necessary.

Supervisory responsibilities will include:

  • Supervising Safety Team Leaders and Safety Officers: setting safety staff priorities, communicating clear expectations, and providing ongoing feedback and guidance. 

  • Planning and facilitating team meetings and holding regular individual supervision sessions with each team member.

  • Assisting Assistant Safety Director, Safety Director, and others in the development and presentation of training activities for Safety staff.

  • Documenting individual staff issues as necessary.

  • Preparing and submitting on time all necessary administrative reports including incident reports, electronic patrol reports, time and attendance, etc. 

Requirements

  • New York State Security Guard License, FDNY F-02, and FDNY F-80.

  • High School Diploma or equivalent preferred, but not required.

  • Minimum of two years security experience in a shelter environment and prior supervisory experience.

  •  Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.

  • Strong customer service orientation and ability to skillfully manage interpersonal relationships.

  • Strong time management and organizational skills.

  • Computer literacy with Microsoft applications.

  • Bi-lingual (English/Spanish) preferred.

  • Ability to provide night and weekend coverage as needed.

EOE. A Drug Free Workplace.

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