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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Aftercare Case Manager

Site/Program: Haven
Location: Manhattan, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Aftercare Case Manager, you’ll work in one of our Emergency Domestic Violence shelters and provide outreach service support to women who previously resided in the emergency shelter system and are currently living in the community. This includes services and referrals such as assessments, counseling, service planning, arrears resolution, entitlements, medical, early childhood, educational, substance abuse, employment, and mental health services.

Your responsibilities will include:

  • Meeting with assigned clients on a regularly-scheduled basis in their homes in the community or in the office to provide supportive counseling and to review their progress towards remaining out of shelter.

  • Providing advocacy, information and referral services for housing, entitlements, employment, vocational training, and education.

  • Managing a high-volume caseload and maintaining electronic case records in AWARD’s and physical case records in compliance with regulations and policies set forth by HELP USA and the Human Resource Department of Homeless Services.

  • Working with awardees of the Domestic Violence Shelters’ annual scholarship to ensure that monetary awards are processed for employment, housing, education, and other valid purposes, and maintaining monthly contact with awardees to ensure continuation of permanent housing.

Requirements

  • Bachelor’s degree required, with a degree in Social Work or a related field preferred.

  • Prior experience in case management, assessment, counseling, and crisis intervention preferred.

  • Computer literacy, particularly with Microsoft Office applications. 

  • Valid U.S. driver’s license required.

EOE. A Drug Free Workplace.

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