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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Program Assistant

Site/Program: Homebase Service Area 7
Location: Bronx, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As part of New York Cityís plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Program Assistant for one of our Homebase programs, youíll provide administrative support to and work closely with the Executive Director and Assistant Executive Director to help ensure the program runs smoothly.

Specific responsibilities will include:

  • Tracking program enrollment data and case closures, ensuring that new enrollments are appropriately identified and categorized in the CARES database.

  • Providing support for ongoing and special projects and preparing required weekly and monthly program reports.

  • Supporting Financial Assistance Requests (FARs) by processing check requests, entering approvals in CARES database, updating the FAR status spreadsheet, securing checks in the on-site safe, and maintaining a log for signing checks in and out.

  • Interfacing with Central Officer regarding processing and payment of FARs, in absence of Document Specialist.

  • Scheduling meetings, trainings, and interviews.

  • Coordinating volunteer and student intern schedules.

  • Providing backup to the Business Manager for new hire paperwork, payroll, petty cash, and maintenance of program inventory.

  • Assisting with creation of promotional materials, outreach letters, and other informational mailings.

  • Assisting with creation, editing, and dissemination of program forms.

  • Scheduling events and participating in program outreach efforts to community-based organizations in order to increase program enrollment.

Requirements

  • High School Diploma required, with Bachelorís degree preferred.

  • Three to Five yearsí experience in not-for-profit organization preferred.

  • Working knowledge of payroll timekeeping systems desirable.

  • Excellent organizational and time management skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment.

  • Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.

  • Strong verbal, written, and negotiation skills.

  • Computer literacy, particularly with Microsoft Office applications.

  • Valid US driverís license a plus.

 

EOE. A Drug Free Workplace.

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