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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Substance Abuse Counselor

Site/Program: Clarke Thomas
Location: Wards Island, Manhattan, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

For many of our shelter residents, substance abuse is a contributing factor to homelessness.† As a Substance Abuse Counselor at one of our shelters, youíll provide individual substance abuse counseling and facilitate recovery and related groups for shelter residents.

Specific responsibilities will include:

  • Completing individual assessments and assisting in the development of initial and subsequent service plans in the area of substance abuse treatment.

  • Conducting educational seminars on topics related to substance abuse.

  • Meeting with assigned residents at least weekly to review their progress toward achieving objectives and completing tasks identified on their service plans.

  • Providing information on referral services to assigned residents as needed and/or as specified in their service plans.

  • Developing a discharge plan with or on behalf of residents in collaboration with the client service team.

  • Advocating for residents and helping them to negotiate the service delivery system to ensure receipt of needed services.


  • CASAC certification required.

  • Associateís Degree required, with Bachelorís Degree in Human Services preferred.

  • Minimum of three to five yearsí experience in a substance abuse treatment setting required.

  • Knowledge in substance abuse issues, domestic violence, sexual abuse, and AIDS/HIV related theories and practices.

  • Valid U.S. driverís license required.

  • Computer literacy with Microsoft applications required.

  • Able to provide night and weekend coverage as necessary

EOE. A Drug Free Workplace.

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