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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Housing Specialist

Site/Program: Wards Island Supportive Employment Center
Location: Wards Island, Manhattan, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Summary

HELP USA is seeking a Housing Specialist who will be responsible for helping clients find permanent housing and become self-sufficient.† This is a critical part of the service that we provide to our homeless clients, and can be a very satisfying role.† Services will include training in how to conduct an apartment search, how to interview for an apartment, how to complete housing forms, and how to activate utilities.† Additionally, the Housing Specialist will provide referrals to housing resources.

Specific responsibilities will include:

  • Conducting the housing intake and housing assessment Interview for all new residents.

  • Completing of the housing portion of the initial service plan/independent living plan and any necessary revisions.

  • Developing and conducting housing workshops and meeting with residents regularly, at least monthly.

  • Arranging forums with outside providers (e.g. Con Edison) to provide information on topics related to securing and maintaining permanent housing.

  • Providing additional information and instruction on the skills required to secure and maintain permanent housing, such as how to create and maintain a household budget.

  • Assisting residents in the completion of all housing applications and ensuring that applications are submitted to housing programs in a timely manner.

  • Developing new housing resources.

  • Escorting residents to view apartments and other appointments as needed.

  • Assisting residents in moving into permanent housing by providing support such as attending lease signings, ensuring utilities are turned on, assisting with the move out, etc.


  • High School Diploma or equivalent required.† Bachelor's Degree preferred.

  • Minimum of one year experience in housing placement services, with three years being preferable

  • Commitment to the mission of HELP USA to help people in need of housing and to end homelessness.

  • Computer literacy with Microsoft applications required.

  • Knowledge and understanding of team concepts preferred.

EOE. A Drug Free Workplace.

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