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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.

 


Director of Social Services

Site/Program: West 107th St Employment Center NY
Location: Manhattan, NY

About HELP USA

HELP USA is one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Director of Social Services

The Director of Social Services is responsible for the overall management and direction of a comprehensive program of social services for a single men’s or women’s shelter with the goal of expeditious placement of residents into permanent housing and providing assistance in becoming self-sufficient.  Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, and mental health services.

Responsibilities include:

  • Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers, Housing Specialists, and Employment Specialists.

  • Coordinate all case management services, including assessments and development and implementation of service plans.

  • Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, mental health providers, and employment services providers.

  • Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs.

  • Ensure all employees in Social Services department receive all mandated training for HELP USA employees, social service employees, and any courses which are indicated for additional professional growth and development as a department or as individuals.

  • Act as a liaison with other department directors.

  • Collect, analyze, and report on departmental statistics as required by HELP USA, funding bodies, and regulatory agencies.

  • Ensure adherence to all requisite regulations and HELP USA policies and procedures.

Requirements:

  • Master’s Degree in Social Work, Counseling, or related field required.

  • Minimum five (5) years management experience required.

  • Flexibility to work late when needed.

  • Knowledge and understanding of team concepts, preferably in a residential setting.

  • Computer literate specifically with Microsoft applications required.

  • Bilingual (English/Spanish) preferred

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