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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Intensive Case Manager/Clinician - Homebase

Site/Program: Homebase Service Area 6
Location: Bronx, NY


HELP USA is one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

As part of New York City’s plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

Position Overview

As an Intensive Case Manager, you’ll be responsible for enrolling and providing Critical Time Intervention (“CTI”) and clinic-based services to high-risk HomeBase clients.  You’ll provide homeless prevention services in a fast-paced and demanding environment to the highest-risk clients. Services will include CTI, case management, crisis intervention, and advocacy for individuals and families facing a housing crisis who are at risk of shelter entry or re-entry.

You’ll work toward the resolution of the housing crisis and address other immediate needs that the client may have. You’ll also conduct assessments and intakes as necessary and provide referrals to appropriate community resources in order to maintain housing stability and achieve self-sufficiency. Referrals may include help with securing/enhancing employment, educational/vocational training, and attending financial and housing workshops.  You’ll establish working relationships with public and private agencies to provide additional assistance for clients, and you’ll assist clients with obtaining and/or resolving issues with public entitlements, unemployment, social security benefits, etc. You’ll also participate in program outreach efforts and presentations to community based organizations. 


  • MSW or Master in related field required.

  • LCSW a plus.

  • Strong verbal, written, and negotiation skills.

  • Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.

  • Computer literacy, particularly with Microsoft Office applications. 

  • Bilingual (English/Spanish) a plus.

  • Valid driver’s license a plus.

EOE. A Drug Free Workplace.

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