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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


House Manager

Site/Program: Meyer
Location: Wards Island, Manhattan, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As House Manager for Meyer, our new men's mental health shelter opening soon on Wards Island, youíll be responsible for the overall operations of the shelter during work shifts and other time periods when Social Service and Safety Directors are not on duty.† Operational responsibility will be primarily during evening, overnight, and weekend shifts.

Your responsibilities will include:

  • Conducting initial intakes with new clients, including reviewing and obtaining signatures on all forms; reviewing program and client rules, rights and responsibilities with new clients; entering information into CARES case management system; and making bed assignments.

  • Entering progress notes into CARES case management system for all contacts with and on behalf of clients.

  • Maintaining a positive working relationship with all social service subcontractors at the facility.

  • Conducting or supervising regular inspections of the facility, including all client rooms and dorms.

  • Supervising the safety and incident reporting systems, working in collaboration with the Safety Supervisor to ensure the safety of all clients, and acting as a liaison with DHS security staff.

  • Supervising maintenance staff and ensuring that the facility is well maintained during your shifts.


  • New York State Security Guard License required.

  • FDNY F-80 certification and F-02 required.

  • High School Diploma or equivalent required; Associateís or Bachelorís Degree preferred.

  • Significant experience working in residential facilities required.

  • Computer literacy, particularly with Microsoft Office applications.†

  • Ability to operate basic office equipment such as fax, copier, and printer required.

  • Bilingual (English/Spanish) a plus.

EOE. A Drug Free Workplace.

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