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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Clinical/CTI Supervisor

Site/Program: Hombase Service Area 7
Location: Bronx, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence. With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As part of New York Cityís plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

The Critical Time Intervention/Clinical Supervisor reports to the HomeBase Executive Director and is responsible for supervising the CTI Master-level team that provides emergency crisis intervention to individuals and families facing an imminent housing crisis, who are most at risk of becoming homeless, and who need immediate attention and responses to prevent shelter entry or re-entry. This person is also responsible for working closely with the Executive Director to coordinate time-sensitive referrals from the NYC Department of Homeless Services to prevent shelter entry or re-entry.

As this model is grounded by a conceptual framework (curated choice sets), and a best practice model (critical time intervention [CTI]), the Clinical/CTI Supervisor is expected to establish and implement, in collaboration with his/her supervisor, a comprehensive program model strictly based on the concept paper and proposal. The Clinical/ CTI Supervisor is also responsible for staff recruitment, training and supervision; maintaining accurate program and participant data; completing required reports; etc.


  • Masterís Degree in Social Work or related field required, with LCSW a plus.

  • Excellent writing skills.

  • Excellent interpersonal and verbal communication skills.

  • Excellent organizational skills.

  • Minimum of three yearsí management experience required, including proven supervisory, staff development, program management, and budgetary skills.

  • Computer literacy particularly with Microsoft Office applications.

  • Valid U.S. driver's license preferred.

EOE. A Drug Free Workplace.

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