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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.

 


Housing Case Manager

Site/Program: HELP Hollis Apartments
Location: Queens, NY

About HELP USA

HELP USA is one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As Housing Case Manager for one of our Supportive Housing Programs, you'll report to the Program Director and provide service linkages to benefits; financial assistance; housing court; and, in the off chance a tenant needs alternative housing, housing placement. Working closely with the Employment Specialist, you'll assist in housing stability plans that include increasing income. Additionally, you'll assist tenants with all paperwork associated with applying for and recertifying for benefits for any entitlements for which they are eligible.

Your responsibilities will include:

  • Identify and screen tenants who need assistance with benefits counseling, case management, budget planning, and increasing household income.

  • Liaison between Property Management and Social Service departments on rent collection, rental/utility arrears, evictions, referrals to financial assistance programs, and navigation of NYC’s housing court.

  • Develop collaborations and partnerships with community partners, Department of Veteran’s Affairs, VET centers, local Adult Day Care centers, and local HRA offices to determine guidelines.

  • Accompany and advocate for clients at entitlement appointments – new and recertification.

  •  Fieldwork will be a minimum of twice weekly and then as needed.

Requirements

  • Bachelor’s Degree in Human Services or related field required (applicable work experience and an Associates or HS Diploma can substitute).

  • Minimum two years’ experience (social services or property management) working  with city and federal entities in navigation of the application, approval, and recertification process for government subsidized benefit programs.

  • Strong time management skills.

  • Computer literacy, particularly with Microsoft Office applications. 

  • Valid U.S driver’s license preferred, but not required.

Veterans and those with veteran services experience encouraged to apply

EOE. A Drug Free Workplace.

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