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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Aftercare Case Manager

Site/Program: Hombase Service Area 7
Location: Bronx, NY


HELP USA is one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 52 programs and residences across five states and is continuing to grow.

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

Position Summary

The Aftercare Case Manager provides outreach social service support to Homebase clients currently living in apartments in the community following exit from shelter.  This includes services and referrals such as assessments, counseling, service planning, arrears resolution, entitlements, medical, early childhood, educational, substance abuse, employment, and mental health services.

Specific responsibilities will include:

  • Conducting outreach and facilitating activities focusing on clients who have exited shelter and are currently residing living in apartments in the community.

  • Participating in program outreach efforts and conducting presentations to community-based organizations in order to increase enrollments.

  • Completing intake interviews with new clients and conducting thorough needs assessments to determine program eligibility

  • Working with clients to establish services plans leading to crisis resolution and self-sufficiency.

  • Meeting with assigned families on a regularly scheduled basis in their home and in the office dependent upon the level of need to provide supportive counseling and to review their progress towards achieving the goals of the service plan.

  • Managing a high volume caseload and maintaining electronic case records in CARES and physical case records in compliance with regulations and policies set forth by HELP USA and the Department of Homeless Services

  • Providing advocacy, information and referral services for housing, entitlements, employment, vocational training, and education.

  • Accompanying clients to New York City Housing Authority aftercare lease signings and other appointments as needed.

  • Conduct home visits to assess clients' living conditions.

  • Prepare thorough, accurate and complete program financial assistance requests as needed to assist with resolving clients’ housing crises.


  • Bachelor's Degree in Social Work or a related field required

  • A minimum of 2+ years of case management, assessment, counseling, and crisis intervention preferred

  • Proficient in Microsoft Office computer applications (Word, Outlook, and Excel)

  • Strong verbal, written, and negotiation skills, with experience and knowledge of NYC/NYS housing subsidies a plus

  • Strong organizational and documentation skills

  • Able and willing to take initiative dependable, resourceful, and attentive to detail

  • Able and willing to provide weekend coverage as needed

EOE. A Drug Free Workplace.





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