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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Job Retention Specialist

Site/Program: HELP Works
Location: Manhattan, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

HELP WORKS is a program that provides training and job placement assistance for residents in our shelter programs.† As Job Retention Specialist, youíll provide post-placement support to newly-employed program participants. Activities will include site visits to employers, conducting on site counseling to participants to resolve work related issues and monitor progress, and development of a resource bank of support services.

Specific responsibilities will include:

  • Maintaining contact with and counseling employed program participants for at least six months after placement.

  • Conducting exit interviews with program graduates prior to their starting new employment, internships, or training programs to review work-related benefits and determine appropriate schedule for site visits and post placement follow up activities.

  • Participating in employment readiness classes as requested by Program Coordinator.

  • In conjunction with the programís Job Developer, working with employers to prevent and alleviate work-related misunderstandings or problems.

  • Coordinating the employment verification process including preparation and retrieval of employer letters and collection of employee pay stubs.

  • Preparing and distributing participant off-to-work packages and providing budgeting information and instruction, with an emphasis on the impact of earned income on housing subsidy.

  • Disseminating information and facilitating workshops on work-related benefits, including the Earned Income Tax Credit; income tax preparation; re-budgeting; and supportive services and workforce development options for the newly employed.

  • Maintaining regular contact with Job Developers and other program staff regarding participant progress and/or problems on the job and assisting in the formulation and execution of appropriate interventions.


  • Bachelorís Degree in Human Service or a related field preferred.

  • Bilingual (Spanish/English) a plus.

  • Minimum of one year experience in counseling and/or conducting workshops for unemployed economically disadvantaged adults.

  • Excellent interpersonal, verbal, and written communication skills.

  • Computer literacy, particularly with Microsoft Office applications.†

  • Ability to work some evenings required.

  • Valid US driverís license preferred.

EOE. A Drug Free Workplace.

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