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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.

 


Receptionist (Homebase)

Site/Program: Homebase Service Area 6
Location: Bronx, NY

About HELP USA

HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As part of New York Cityís plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Homebase Receptionist, youíll be the first person that our clients encounter when visiting or calling our program, and itís critical that you are helpful, warm, and inviting to clients who are experiencing the crisis of imminent homelessness.† Youíll be responsible for monitoring the flow of people entering the office and managing a heavy call volume, providing relevant program information and directing callers and visitors as appropriate.

Your responsibilities will include:

  • Maintaining a neat, clean, and organized reception area.

  • Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.

  • Using electronic databases to determine clientsí community district and whether they have prior history with NYC shelters and/or Homebase. †

  • Scheduling appointments for clients and referrals from external agencies with Homebase team members and with on-site representatives from other agencies, updating the Program Intake Appointment Calendar.

  • Receiving, sorting, and delivering incoming mail and packages.

Requirements

  • High School Diploma or GED required.

  • Excellent organizational and communication skills, with ability to effectively perform multiple tasks in a fast paced and demanding environment.

  • Ability to comprehend and follow oral and written instructions.

  • Ability to take the initiative and be dependable and resourceful.

  • Possess an understanding of team concepts.

  • Computer literacy, particularly with Microsoft Office applications.

  • Bi-lingual (English/Spanish) a plus

  • Valid NYS driverís license a plus

EOE. A Drug Free Workplace.

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