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Careers at HELP USA

HELP USA’s vision is a country of empowered communities where everyone has a safe and stable place to call home.  We are one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.  Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. 

HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life.

We hope you'll consider joining our team to help make our vision a reality!  

Filter, search, and sort our current openings below. 

EOE. A Drug Free Workplace.


Case Manager Supervisor (Homebase)

Site/Program: Hombase Service Area 7
Location: Bronx, NY


HELP USA is one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.† With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people annually in 54 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

As part of New York Cityís plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Case Management Supervisor for one of our Homebase programs, youíll be responsible for providing Supervision to the Case Management and Housing Specialist staff and ensuring delivery of comprehensive, community-based services. Youíll help your team with emergency crisis intervention for individuals and families facing an imminent housing crisis and who are most at risk of becoming homeless and need immediate attention and interventions to prevent shelter entry or re-entry. Youíll ensure the successful and expeditious stabilization of clients housing and the enhancement of their self-sufficiency.† Youíll be responsible for troubleshooting program concerns, conducting regular supervision, making community presentations, tracking program activities, meeting yearly mandated enrollment targets, and ensuring the effective operation of case management activities. When necessary, youíll also manage an assigned caseload.

Your responsibilities will include:

  • Directly supervising Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.

  • Providing direct intervention for problems and/or complex urgent cases as needed and assisting staff in linking clients in critical circumstances with immediate need entitlements in order to maintain existing housing.

  • Working with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.

  • Ensuring proper documentation of serviced provided through CARES database reports, case conferences, team meetings, supervision, and case record audits and collecting, analyzing, and reporting on team statistics for the program.

  • Participating in program outreach efforts and conducting presentations to community base organizations in order to increase enrollments.

  • Providing and documenting weekly, regularly scheduled, individual supervision to assigned staff; identifying opportunities for staff development; and co-facilitating trainis with other team members.


  • Bachelorís Degree in social work or a related field required; Masterís Degree in social work preferred.

  • Minimum of 2 years of case management, assessment, counseling and crisis intervention preferred.

  • Supervisory experience in a case management setting is highly desired.

  • Knowledge and understanding of family systems approach to practice preferred.

  • Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.

  • Strong organizational and documentations skills.

  • Ability to work in a fast-paced environment.

  • Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.

  • Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.

  • Valid US driverís license a plus.

  • Computer literacy, particularly with Microsoft Office applications.†

  • Able to provide evening and weekend coverage as needed.

EOE. A Drug Free Workplace.

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