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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Aftercare Case Manager

Site/Program: Homebase Service Area 7
Location: Bronx, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.  We hope that you will consider joining our team in the fight against homelessness.

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

Position Summary

As an Aftercare Case Manager with Homebase, you'll provide outreach social service support to Homebase clients currently living in apartments in the community following exit from shelter.  This includes services and referrals such as assessments, counseling, service planning, arrears resolution, entitlements, medical, early childhood, educational, substance abuse, employment, and mental health services.

Specific responsibilities will include:

  • Conducting outreach and facilitating activities focusing on clients who have exited shelter and are currently residing living in apartments in the community.

  • Participating in program outreach efforts and conducting presentations to community-based organizations in order to increase enrollments.

  • Completing intake interviews with new clients and conducting thorough needs assessments to determine program eligibility

  • Working with clients to establish services plans leading to crisis resolution and self-sufficiency.

  • Meeting with assigned families on a regularly scheduled basis in their home and in the office dependent upon the level of need to provide supportive counseling and to review their progress towards achieving the goals of the service plan.

  • Managing a high volume caseload and maintaining electronic case records in CARES and physical case records in compliance with regulations and policies set forth by HELP USA and the Department of Homeless Services

  • Providing advocacy, information and referral services for housing, entitlements, employment, vocational training, and education.

  • Accompanying clients to New York City Housing Authority aftercare lease signings and other appointments as needed.

  • Conduct home visits to assess clients' living conditions.

  • Prepare thorough, accurate and complete program financial assistance requests as needed to assist with resolving clients’ housing crises.

Requirements

  • Bachelor's Degree in Social Work or a related field required

  • A minimum of 2+ years of case management, assessment, counseling, and crisis intervention preferred

  • Proficient in Microsoft Office computer applications (Word, Outlook, and Excel)

  • Strong verbal, written, and negotiation skills, with experience and knowledge of NYC/NYS housing subsidies a plus

  • Strong organizational and documentation skills

  • Able and willing to take initiative dependable, resourceful, and attentive to detail

  • Able and willing to provide weekend coverage as needed

EOE. A Drug Free Workplace.

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