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Careers at HELP USA

At HELP USA, we work to ensure that everyone has a place to call home.  From our beginning in 1986 as a shelter for families in Brooklyn, we've expanded to become a national leader in the fight against homelessness.  We're one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.  we've helped over 500,000 people facing homelessness and poverty to build better lives.  

We envision a world where safe and stable housing is a starting point for everyone, because housing is the foundation for people to build better lives.

We hope you'll join our team and be part of making our vision a reality! 

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EOE. A Drug Free Workplace.


Intake Worker

Site/Program: Franklin
Location: Bronx, NY

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. Weíre one of the nationís largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Intake Worker, you will be one of the first members of the social services team to interact with our new clients when they enter our shelter site, so it is critical that you are welcoming and supportive at a very difficult time in their lives.  You will work as an integral member of the social services team.

Specific responsibilities will include:

  • Conducting intake assessments for all new clients, ensuring that all required paperwork is completed and all required progress notes and other information is entered into our electronic systems completely, accurately, and on a timely basis

  • Familiarizing new clients to our site and our program, ensuring that they understand the requirements of the facility

  • Providing information and referral services to clients as needed and/or specified in their service plans

  • Advocating for clients and assisting in navigation of the service delivery system to ensure receipt of entitlement services and other services as appropriate

Requirements

  • High School Diploma or equivalent required with Bachelorís Degree preferred

  • Prior experience in case management, assessment counseling, and crisis intervention

  • Effective oral and written communication skills

  • Excellent interviewing skills

  • Excellent time management and organization skills

  • Available to provide evening and weekend coverage as needed

  • Computer literacy, particularly with Microsoft applications

  • Valid US Driverís license

EOE. A Drug Free Workplace.

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